Report Lost or Stolen Card

Check cards are convenient, fast and easy.  With an AuburnBank Check Card, there is no need to write checks or carry excess cash.  Your check card is connected to your AuburnBank checking account and the funds will deduct from your available balance when you make a purchase.

Lost or Stolen Card

If you wish to report a lost or stolen check card, please contact AuburnBank during normal business hours at 334-821-9200 or 1-888-988-2162 option 0.  
If after business hours, please call our Hot Card Center at 1-866-546-8273.
Be sure to check your account transaction history and notify the bank immediately of any unauthorized activity.  

Create Your Own PIN

AuburnBank is proud to allow you to create your own 4 digit personal identification number (PIN).  When you order your new check card, you will be asked to privately type in your PIN so remember this number in order to activate your new check card!
If you need to change your PIN for any reason, just stop by any of our branches and an AuburnBank Customer Service Representative will be happy to help you.

Activate Your New Check Card

You will receive your check card in the mail in a plain white envelope.  You must activate your card using an ATM to perform a transaction, such as a withdrawal or balance inquiry.  

Declined Check Card

Your check card may be declined due to insufficient available funds.  If you have sufficient available funds in your account and your check card has been declined, we may have had a reason to put a temporary hold on your check card due to suspicious activity.  This is a protective measure to prevent fraudulent charges from appearing on your account. Please contact AuburnBank during normal business hours at 334-821-9200 or 1-888-988-2162 option 0.

International Purchases using your Check Card

AuburnBank is taking extra precautions to protect you due to an increase in suspicious activity regarding foreign check card transactions.  All international check card transactions are blocked unless we receive notification from you to allow foreign transactions.  Please contact AuburnBank during normal business hours at 334-821-9200 or 1-888-988-2162 option 0 to make this request.

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