AuburnBank will never:

  1. Ask for your password or your PIN.
  2. Ask to use your check card number to access Online or Mobile Banking.
  3. Email you an unsolicited link for you to click on.

Tips to avoid electronic banking scams:

With ever-increasing technology, there has been a burgeoning amount of phishing and spoofing scams sent out to customers. Though Internet banking is as safe as in-branch banking, you should always be cautious about giving out any kind of personal financial information over the Internet. Remember, AuburnBank will not ask for your personal information through e-mail and we will never ask you to use your debit or credit number to verify your identity online or by phone. Additionally, we will never require you to give the 3 digit number from the back of your debit card. In fact, you should only provide this number if you have called a merchant and wish to make a purchase over the phone.

Additionally, by using AuburnBank’s Internet Banking you can monitor your account every day for fraudulent activity. If you should discover fraudulent activity, please contact us immediately. For more information about how to register for AuburnBank’s Internet Banking, please go to Additionally, by using AuburnBank’s bill pay, you can avoid leaving checks in your mailbox where they could be stolen and used by criminals to commit identity theft. You can get more information on AuburnBank’s bill pay service and additional Internet banking safety tips at

Learn more about elder abuse:

According to the Alabama Department of Senior Services, senior citizens are the number one target for financial fraud. Scam operators use four primary methods to target senior citizens: mail, telephone, in-person, and the internet. These unsavory characters use high-pressure sales pitches, scare tactics, and false claims to deceive elders and take their money. To learn more, visit the web site

How to Protect Yourself from Fraud

  1. Be wary of any e-mail with urgent requests for personal information. Phishers typically include appealing or distressing statements in their e-mails to entice people to react immediately. These statements are false. Recently, phishers have toned down their language as e-mail recipients have become more alert to the use of this scheme. Regardless, the e-mail typically asks for information such as user names, passwords, credit card numbers, Social Security numbers, etc.
  2. Be cautious of e-mails that are not personalized or contain spelling errors or awkward syntax and phrasing. Most phishing e-mails are sent in great bulk and are not personalized. Many are from individuals in other countries for whom English is a foreign language, hence misspelled words and awkward syntax and phrasing. If you are concerned about an e-mail claiming to be from AuburnBank that is not personalized, call us before responding.
  3. Be watchful of personalized e-mails that ask for your financial information. Be skeptical of e-mails that contain some personal financial data, such as a bank account number and which asks for other information, for instance a PIN. AuburnBank will never ask for your personal financial information by e-mail.
  4. Do not click on e-mail links to go to Web pages. Instead, call the bank on the telephone to confirm the e-mail address or log onto the Web site directly by typing in the Web address in your browser.
  5. Do not fill out forms in e-mail messages that ask for personal financial information. AuburnBank will never ask you to complete a form within an e-mail message.
  6. Only use secure Web sites or the telephone when giving out credit card numbers, account information, etc. Verify that the Web site has a padlock or key icon at the bottom of the browser and make sure that the Internet address begins with “https” and not “http.” Web sites beginning with “http” are not secure.
  7. Regularly check your online accounts and/or bank statements to make sure all transactions are legitimate. With the click of a button, you can review your account online and check for unauthorized or unusual activity. If anything is suspicious, contact your bank and all card issuers immediately.
  8. Make sure that your browser is up to date and security patches applied. To help avoid being scammed, ensure you have downloaded the latest security updates even if you are not alerted to do so.

How to report Phishing:

Remember to always include the entire original e-mail with its header information intact. You may report phishing e-mails or spoofed Web sites to the following groups:

Click here to read suggestions from the FDIC to help protect you and your money

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